Location: SW Ontario based position

SERVICE MANAGER – DAIRY EQUIPMENT

Grasslands Recruitment Specialists is actively recruiting a full-time Service Manager. This key position is based out of a dairy industry supply company’s head office and production facility located in SW Ontario. The position will report directly to the owners of the company and is the ideal fit for a forward-looking person who aspires to take on a key role in a growing company within a stable industry. The position pays $40-50/hour depending on skills and experience. Hours are 7 am- 5 pm daily, excluding lunch.

ABOUT GRASSLANDS RECRUITMENT SPECIALISTS

We are a recruiting company that has been connecting Canadian agriculture since 1996. With well over 80 years of combined experience in the industry, we provide specialized recruiting services for our clients. Our focus is to find the best candidate for our client employers and the perfect opportunity for career seekers. As a search firm, we have dedicated our resources to being an integral part of the continued growth and diversity of the Canadian agricultural economy. Our team is strategically placed throughout the Canadian labor market- understanding the needs of national and international agribusiness employers. We take the time to understand individuals’ career aspirations, and then work to match them with our clients’ opportunities. We are not algorithms; we are people helping people!

ABOUT OUR CLIENT

Our client had humble beginnings in 1990 as a name-brand dairy milking equipment dealer. Since that time, this privately held firm has expanded their scope to include automated milking robots, stabling, manure management, plumbing and ventilation services. Most recently, they acquired 2 milking equipment dealerships in Western Canada. In addition to the milking equipment sales, service, and installation business, they are also involved in the design, build and operation of renewable energy biogas plants, the construction of agricultural structures and the manufacturing of dairy farm equipment.

They have grown steadily over the last 30+ years by focusing on their customers’ long-term success. Today, the group of companies employs over 110 team members. They are proud to offer the best for their people; their practice is to hire people ready to grow and excel. They know their people are their greatest asset and they provide the opportunity to have a career, not just a job.

A DAY IN THE LIFE OF THE SERVICE MANAGER – DAIRY EQUIPMENT

As the Service Manager – Dairy Equipment, your activities will ensure the smooth handling and timely completion of all service requests. It is an expectation that you will lead your department with moral authority and demonstrate the values and purpose of the business in every action, excelling in your leading, coaching, inspiring and support of others to be self-directed and accountable.

• Taking service requests via multiple channels
• Creating work orders (WO) for service requests
• Dispatching calls to appropriate technicians (team of 10 technicians)
• Working with parts team to ensure parts are pulled and returned for service calls
• Communicating requirements and resolutions to calls with technicians
• Ensure service calls are closed and billed accurately within tight time windows
• Scheduling regularly scheduled services
• Communicating upcoming weekly and daily work schedules with team
• This position has an assistant to help with warranty claims, data entry, and miscellaneous tasks

AM I A GOOD FIT FOR THIS UNIQUE OPPORTUNITY?

As an ideal candidate for this Service Manager – Dairy Equipment position, you bring an extremely strong attention to detail.

• General technical aptitude- training on specific systems will be provided
• Previous experience working in a service, project and/or fabrication shop/operations environment
• Extremely well organized and focused
• Proven ability to multitask and do so in a fast-paced environment
• Great follow-through and follow-up skills to ensure tasks are completed
• Well versed in standard PC programs
• Previous experience successfully communicating with customers, internal employees, vendors
• Demonstrated history of successfully leading others
• Established ability to work independently, take full ownership of the job and set your schedule to meet job requirements
• Able to manage stress and deadlines with a calm demeanour
• Excellent communication skills

READY TO MOVE FORWARD?

We understand your time is valuable, so we have a very streamlined and confidential application process. If you feel that you would be right for this journey of personal and professional growth, to push out of your comfort zone, and to reach your full potential as the company grows and evolves, please click on ‘APPLY’ and follow the easy self-serve application process or email your resume to mike@grasslandsgroup.com Questions be addressed in confidence to Mike Bachner at 1-866-519-2793. Only individuals who hold Canadian Citizenship or Permanent Canadian Residency need apply. As per Grasslands Group of Companies Privacy Policy, your personal information will be kept in complete confidence.

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